Tangled Tails Order Form

Click on link below to open the order form in either Adobe or Microsoft Word. 

 When ordering, PLEASE specify bracelet or necklace length.  If no length is specified, I will make them average length. 

 Bracelet average length being  7 1/4" and necklace 17".

Please use the below image to determine the length of your necklace. Please note,  any length over 18" requires hair to be at least 27"  or longer.  I can only make the necklace as long as the hair is provided.  IE if the hair is only 20" long, your necklace length will be 16" or shorter. 

Bracelets should be 3/4" - 1" longer than the actual wrist size.  Please allow room for comfort of beading if you are getting a beaded piece.

HOW TO ORDER

The hardest part of ordering is probably going to be deciding WHAT to order.  :)  Once you have decided,  please print out the below order form, fill it out entirely, being careful to include measurements for necklace or bracelets, and venture to the barn with a sharp pair of scissors and a rubber band.

When sending your hair please make sure it is rubber banded together and in a zip lock bag labeled with your name.  The amount of hair should be at least 15” long a pointer fingers width in diameter (whole length) for bracelets and 25” long and a pointer fingers width in diameter (whole length) for necklaces. For the speciality braids (anything except 4 strand round), please include a little more for diameter.  It is not necessary to wash the hair, but I do ask that it is brushed out before it is cut and banded.  If I receive hair that is extremely tangled, I may not be able to use it or an additional fee will be applied to condition the hair.  PLEASE do not use showsheen or a detangler as it makes the hair hard to work with. TAIL HAIR IS HIGHLY RECOMMENDED and mane hair may not be able to be used.  Please email if you have other questions

Once you have collected the hair, label the zip lock bag with your name and ship the hair, order form and payment to my address on the order form via USPS, UPS or FEDEX with insurance and a tracking number. Tangled Tails cannot be responsible for damage or loss of hair during transport to or from my office, PLEASE INSURE PACKAGE! I insure all packages and ship via USPS to return your pieces to you. 

Please be aware that my work is very popular and each design is very time consuming and tedious. I complete orders in the order they were placed.  I understand the importance of your order and how special the hair is to you.  Please know that I take special care completing each order myself, I do not employ anyone to do my work for me, so I can control the quality of each piece you receive.  Because of this, lead times can be long.  If you message me inquiring about your order, I will try to update you, however it’s difficult to give you an accurate time frame. Please know, it will
Be worth the wait. ❤️

 If you need the order in under 4 weeks, There will be a rush fee of $40.00 plus any overnight shipping fees I may incur. However, no rush orders can be completed in less than 2 weeks and all rush orders will depend on availability of supplies needed. Any order needed in under 4  weeks is considered a rush order. (Sterling pieces are not subject to Rush orders)  Please plan accordingly.  Rush orders are subject to rejection due to back log at anytime.  

Christmas deadline is October 1st, however this is subject to change depending on ordering volume.  Sterling silver pieces are limited at times and subject to back order as they are commissioned by another vendor and quantities and ordering time are out of my control.  Rush orders are NOT available for sterling pieces. 

If you feel that your finished piece needs washed, it can be washed with soap and water, pat dry and allow to dry 24 hours.  After all, it IS hair.  Please just take extra care of the ends when wet so the glue does not loosen. 

Horse hair jewelry IS very durable, HOWEVER, do take extra care to not tug or pull on the findings and take extra care to not snag the hair.  Tangled Tails cannot be responsible for jewelry that shows signs of abuse during wear.  In normal wear, your horse hair jewelry will last a lifetime! 

Now and again, I may be out of a certain finding, charm, pendant, etc.  Please allow extra time for me to get these items and finish your product.  IF I am out of something that you want, I will let you know at that time.

Custom orders are non-refundable once placed.  Any changes made to orders once placed must be cleared with me before they can be made and may be subject to an upcharge.  

IF YOU HAVE PLACED AN ORDER AT A SHOW AND ARE MAILING HORSE HAIR AT A LATER DATE,  please do so within 6 months from date of original order.

Anything received later than 6 months will accrue a $25.00 upcharge to offset any pricing increase due to supply increases. 

 Orders older than 1 year will accrue a $50.00 upcharge.  Orders not received within 2 years will be cancelled and money forfeited.

If you have ordered at a show and are sending hair at a later date, your order will be put in line to be completed according to the date I have received the hair, NOT the date the order was placed.  I cannot do any work except ordering supplies until I receive the hair.

Cleaning and care

Horse hair pieces can be cleaned with a gentle soap and water and soft tooth brush.  Jewelry should not be worn daily in the shower due to the nature of soap scum dulling the shine of the natural hair.  I do not use any type of sealant on the hair, hair receives special care during a cleaning and preserving process to allow the natural beauty of the hair to shine through. 

Jewelry should not be worn while swimming.  Chlorine will damage the hair. 

Rings should not be worn as a daily bang around ring as damage to the hair may result. Tangled Tails by PonyGurl will not be responsible for normal wear damage to rings or other jewelry.  

Tangled Tails will stand behind my workmanship with normal wear.  If you have a problem with your piece, please message me with a photo of the exact damage and we will divise a plan for repair.